Power minister AK Sharma on Monday claimed that the UP Energy Company Ltd’s (UPPCL’s) 1912 helpline has resolved 1.52 crore shopper complaints since its launch in April 2017. He directed officers to make the toll-free service much more efficient.
“Additionally it is needed that suggestions is obtained from shoppers after their grievance is redressed via the 1912 toll-free no,” he stated in a press release right here. “Whereas the service is doing an important job, the identical could be improved additional,” he added.
Giving particulars in regards to the shopper grievances redressed up to now, Sharma stated 10 lakh of the entire 1.52 complaints redressed with high quality up to now belonged to billing, 17 lakh to sensible meters, 4 lakh to energy connection, 1.28 lakh to energy theft. He stated greater than 1.3 crore complaints pertaining to energy provide have been additionally resolved.
